Factory image restore dell windows 102/14/2024 ![]() ![]() ![]() During the setup of Windows 10 Pro on the laptop I signed in with my Microsoft account. However, regardless what I use for username, I see "the connection has failed". I know that RDP from the client computer is communicating with RDP on the laptop because I see the RDP connection dialog. Now when I try to connect via RDP to the laptop, I see that the connection failed. I went to the Remote Connection Settings on the laptop and enabled the ability to accept remote connections. After the Restore tool installed Windows 10 Pro, the computer name was a random string so I changed it to "latitude-e7270" (without the quotes). I used the username xxxxx\yyyyy where xxxxx is the name of the domain at my former company and yyyyy is my domain username at my former company (and the name of my user profile on the laptop). Before I did this I was able to use Remote Desktop from another Windows 10 computer at my home to remotely connect to the laptop. Because the laptop was recently having various problems, I used the Dell Restore tool to revert the laptop back to the Dell factory image, which was Windows 10 Pro. I was allowed to take the laptop with me when I retired. When I first got it I imaged it with Windows 10 Enterprise and joined it to the domain. ![]() I have a Dell Latitude E7270 laptop which was a member of the Windows domain where I used to work. ![]()
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